How to Ensure Quality Pest Control in Bangalore

Pests are unwelcome guests, and there is no doubting that. We are happy to offer quality pest control services across Mumbai, Bangalore and Delhi. Through years of serving our patrons, we realized that conducting a thorough audit of residences is crucial to keep the home health up. In a city like Bangalore, the audits and consequent services are even more effective.

What is a Pest Control Audit?

Simply put, a Pest Control Audit is a thorough checkup of your home, where we note down potentially harmful insects, and organisms that have decided to live in your home. Such pests, if left unattended, will spread at an alarming rate, consuming your resources. In such cases, we will send in our professionals for a full pest control service customized to your household requirements. Certain pests that we look out for include:

1. Termites Control: This breed of cockroaches feed on all wooden based structures in homes, such as furniture like chairs, tables, stands, etc. These white creatures have the potential to bring down entire buildings and can be very destructive over a time and must be treated as soon as possible.
2. Rodents Control: This includes rats and mice that leave excrement around the house, and chew on doors and pipes causing severe structural problems over a period of time. They leave behind strong and unpleasant odours, and are carriers of many diseases.
3. Bed Bugs Control: These are small insects that live under your bed, and are attracted to heat. As a result of this, you may have disturbed sleep and bite marks throughout your body in the morning.
4. Cockroaches, and other pests: Sometimes, there are also other pests such as cockroaches, lizards, spiders, ants, and mosquitoes, some of which can cause irritation and infections if bitten by them. Some even spread diseases such as malaria and dengue, which can cause major illnesses, and sometimes even death.

Mr. Homecare will do a thorough pest control job and ensure that your house is pest free. We also suggest that you ask for one of our general pest management AMC services in order to continue having a pest free house for an extended period of time, so you don’t have to worry about it.

Happy Home Cleaning for Supal Sood

When Mr. Homecare entered the home cleaning business early last year, our focus stayed Mumbai. However, Bangalore has always been a city we are fond of, and we had an office there within the next few months. Led by Raghav Kapur, Linda Williams, Saarang Ganapathi and Sidhartha Mandanna – the team continues to forge ahead and serve more customers month on month.

Home Cleaning in Bangalore is tricky

It is trickier than Mumbai, we mean. On our home ground, key challenges include the art of home cleaning – recruiting the right people and training them to care. The most crucial aspect of cleaning a residential or a commercial property really well is not the technical competency of the team, but their ability to empathize with the customer and truly care about the work at hand. You might just miss corners no matter how good you are, for every space is different. However, when you care enough, you do not.
Bangalore brings in a whole host of challenges for home cleaning, complete with a different public transportation system than Mumbai, the sheer distance and the traffic woes. Many of our team members are not locals. Ensuring that we have professional teams delivering consistent service takes time. However, our Bangalore team does an amazing job of keeping our patrons super happy with the work.

Home Cleaning for Supal Sood

Despite being one of the biggest home services providers in India, we still get jittery when a home cleaning service is scheduled. We wait with bated breath to know whether our customers are happy or not, and rejoice when they are. If they are not, we rush and fix what we did wrong. Supal Sood, being utterly delightful, was happy and sent in the following text:

“Just awesome! Really good service.
The team threw no tantrums at all.
They did the job really efficiently.”

We wonder why he expected us to throw a tantrum, though we are glad we did not throw one. It is heartening to know that Supal liked the level of efficiency with which the job was conducted. We are also looking forward to serve more Bangalore homes! Thank you for your love and support.

Home Cleaning for Atul Nayak

When it comes to the home cleaning business, turnaround tales are a plenty. With a service that’s so intimate and focused on human capital, companies are bound to make mistakes. Customers cannot have the generosity to forgive our errors so easily, it would be unfair to expect this out of them. Winners stand apart from the crowd by managing breathtaking service recoveries. It takes ten good cleanups to win a customer’s trust, yet only a single one to break it. How do you think we fare on this chart?

Not exactly pleased with home cleaning

Atul and Mr. Homecare did not really start off on a good note. We underestimated the scope of work and sent across a team that was well equipped, but short staffed. They were brave and decided to tackle the overwhelming load. However, it is always risky to have a smaller team managing a larger cleanup. Atul was not pleased.

We set to action

He was a persistent customer, and we were good listeners. On realizing that we were majorly goofing up this home cleaning session, an additional team was dispatched. This team was adequately equipped to conduct a happy cleanup. We crossed our fingers and hoped for a good turnaround. Who likes unhappy customers? Even unhappy customers do not like being unhappy.

Turnaround successful

At Mr. Homecare and Hammer and Mop, we focus on communicating the value of our work to our front line teams. They need to know that their work matters, and it helps make this world a cleaner space. Dignity of labor has been a consistent issue in our part of the world, and ensuring our teams are respected plays a major role in retaining them. Our cleaning teams love their work, and that shows when they are cleaning our place up.

Atul noted their honest smiles and willingness to pitch in their best effort. Were we flawless in execution? Did we not miss any of the corners? We probably missed a many, but also graciously fixed our errors on having them pointed out. Being a delightful customer, Atul points out the hard work put in by Ashish and Baby on the field, and our team leader Kamlakar as well. He acknowledges the prompt coordination by Nasreen from the Communications’ team and we’re super happy he noted down everyone’s names.
Thank you for your patience with us, Atul. We owe you one!
 

How to choose the right Pest Control service?

Despite most of the homes across Mumbai, Delhi and Bangalore having a pest control contract – we do not quite understand the technical details behind the process. As a customer, it is natural to expect a speedy resolution of the nuisance. However, not understanding the details and misplacing our priorities hurts us in the long run. What exactly goes wrong?

Are the pest control chemicals legal and safe?

There are thousands of pest control service providers across all the mentioned cities. While the competition is intense, an educated customer chooses a reliable brand name (viz. Envocare, Mr. Homecare) as opposed to a small time local player. Small players operate below the radar – without the mandatory licenses and clearances from the government.
As a result, there is no governing body to monitor the concentration of toxic chemicals, and these find their way into your homes. While pest control chemicals are supposed to kill cockroaches and ants, they are not supposed to harm you. However, the moment the concentration is excessive – it will yield faster pest deaths but will also harm you.

Are the technicians licensed, trained and verified?

We understand that discounts are a tempting proposition. But it is crucial to understand that the local players have nothing to lose, when they offer low cost contracts. Pest Control technicians need to be trained, licensed and verified. Their salary structures need to be compliant with labor laws. This is essential to your security and well being.
When we overlook these factors only in order to clinch a massive discount, we put our health (and that of our family) at serious risk. Imagine an unlicensed & unverified stranger wielding life endangering chemicals in your kitchen!

Dead Pests v/s Safety of your kids and pets

Pests often do not die at first go. Overall hygiene of your space, level of humidity, condition of furniture, presence of dampness along the walls – multiple factors play a role leading to presence of pests at your home or office. It is unfair to blame a pest control company after the first session and doubt its competency. It is easy to kill all pests after using extensive toxicity – but it not recommended – because it harms kids and pets.
Pest control is a patient business. The real reasons behind the existence of pests need to be understood and undone. It often takes time and professionals do it in a structured manner. It is worth the effort for the solution, once found, is everlasting.

Trust the big brands – they are the experts

When it comes to technical expertise, you have to trust the big brands – for they did not become big overnight. Big brands in pest control have a reputation of consistent service delivery and a track record of customer satisfaction. While it is easy for a local unbranded player to charge you a lesser amount and deliver a highly toxic session to kill pests faster – it is a short term solution to a bigger problem.

As a customer, it helps when you deal with a professional organization which has the bandwidth to cater to your evolving requirements and is accountable for its actions. At Mr. Homecare, we take pride in having served over 15,000 residences across Mumbai, Bangalore and Delhi. Hoping to serve you in the near future.

About Siddharth Sah and how home cleaning made him happy :)

Since home cleaning is an intimate business, most of our service scheduling phone calls revolve around the reason behind you booking a cleaning service. It could be because you are moving into a new home, or perhaps a baby is on its way! There are times when the home has simply become pretty messy, or it could be because you are getting married! And that is when we know how to serve you best.

Siddharth Sah was getting married

Yes, he was. And he was kind enough to book a cleaning service with us before the ceremony. It was a smooth process, where we understood his requirements, whipped up a customized service internally and made a plan to of a residence deliver it well. The key difference between a home cleaning session of a regular residence and one that is preparing for something as big is the level of expectations from us. When you have more people around, and a lot more of them are going to experience the grandeur that’s your home – boy that means some serious stuff.
Training your home cleaning teams is crucial for such cases. In addition to cleaning techniques and the cleaning solutions being used, the mannerisms and the body language of our people matters a lot too.

Generously Discounted Home Cleaning for his fiance

He let it slip what the ‘ceremony’ was about and that made us really happy. It’s not everyday that a person sacrifices his bachelorhood, so we offered a generously discounted service to his fiance. He laughed, thanked us for the gesture and she did end up booking a service with us too. The only concern that remained was whether Siddharth would like our services.

And boy he did! And he made our entire week by tweeting about it! Thanks a bunch, Siddharth

In addition to home cleaning, we balance work with play!

The human resources department at SILA, Hammer and Mop and Mr. Homecare is often left at wit’s end, because facility management, home cleaning, pest control and home painting are not exactly pretty job opportunities which young graduates consider as an option. It all depends on how we bring out the true value of the sector, through effective communication.
However, we feel fortunate to be one of the leading players in the sector, thanks to the infectious energy we add to it. We are the young and the restless, we move fast, experiment and build profitable scale. This keeps us apart from the competition. Also, we get the opportunity to collaborate with like minded organizations from other sectors and ensure that we create a win win situation.
Being in the home cleaning business across Mumbai, Delhi and Bangalore helps us with the expertise to clean offices, restaurants, breweries and commercial kitchens. Which allows us to have friends at delicious places, leading to wonderful, wonderful gifts (as you’d see below).

The Curry Brothers treated us with lunch

White Owl Brewery treated us with a beer tasting session

And we simply sit here, waiting for the right talent to join us You know you have it in you!

We offer the right culture

A company culture is like home cleaning – you need to pay attention details, fundamentals ought to be strong and – simply put – you really need to care.

We mix the headiness of the youthful startup culture with old school business beliefs, and ensure that money is made on every order. If the company does not make profits, how will we take care of our teams? Staying grounded and taking aggressive growth decisions is a rare experience, which SILA and Mr. Homecare jointly offer. We believe that a company’s culture goes beyond office decor, parties and pool tables.
It goes right down into conversations we have on a regular basis with our colleagues, our mindset while dealing with our customers and our reactions to pressing issues. No matter how pretty the picture of the founding team looks, it is crucial to understand how do founders encourage growth amongst the management, how they work with teams to resolve business challenges. We have done a fairly good job in the last 6 years, and we only strive to do better.
We believe in people, and their innate desire to do good work.
Write in at careers@mrhomecare.in to join us

 

Knowlarity Outage: How Mr. Homecare did the right thing.

From the day we started our house cleaning business as Mr. Homecare in February 2015, we have been grateful to receive a high volume of inbound phone calls from customers across Mumbai, Bangalore, Gurgaon and Delhi. It made sense to shift to a cloud based telephony system, since it allowed us to track phone calls, ensure none are missed and reached out to. Knowlarity was an obvious preference, since Hammer and Mop knew them as well, and we entered into a fruitful association. We worked with them for 15 months without a hiccup.

And then, the phone lines went down.

All hell broke loose last weekend when the phone lines of Knowlarity’s biggest clients – those above a certain billing – went down. It meant money down the drain for companies who were banking on incoming phone calls, either through an advertising campaign or purely because it’s the weekend. We lost a bunch of business, because our patrons kept trying our hotline number (9022070070) and it did not connect.
Some were amazingly sweet, and scouted around for other means of communication. While a few wrote in through the blog ‘contact us’ form, some called up Sushrut through the ‘Press’ number. Some called up the team members directly, since they had our numbers. But it was a major inconvenience to all, and we were left at our wit’s end.

Dilemma on the next steps

We spoke to the key team members at Knowlarity, and sought clarity on what has gone wrong. Since the chaos was unprecedented, their internal communication channels were haywire and not everyone knew how to communicate what. There was zero clarity on when the systems might start working again and since we were losing business every hour, our patience was wearing thin.
We were faced with two options – either to switch to Exotel (a competitor) immediately or to wait it out. The latter was not a decision one would take with a business sense in mind, it had to be an emotional call. We did call up the competition and procured rates, even compared plans and discussed the viability of switching. Knowlarity has an impressive customer base, and their competitors had been flooded with calls as well, so our conversations were pretty predictable. It was not a good feeling, contemplating abandoning a ship we had liked so much.

“Nope, we will not break faith today!”

 

We are deeply emotional people, at SILA and Mr. Homecare. This gives us the strength to serve you so well, and to understand each home and its requirements. It also helped us take a decision from our hearts, and we decided to wait it out. We have had an amazing work relationship with our partner for more than a year. In this hour of need, if their customers do not stand by them, who will?
We experienced relief from their end when they heard us say this, and their gratitude was genuine. With utmost transparency, the entire team has been receptive and worked towards making our lines go up immediately. We’re sure it was not child’s play, since Knowlarity is stuck in a regulatory issue (as explained by its CEO). However, they did go out of the way to ensure our convenience, and we’re glad they did. Though some issues persisted, they were cooperative and cleaned out the glitches. Thus, they won a customer for life.

And who inspired us to take this decision?

YOU DID! House Cleaning, Office Cleaning, Pest Control, AC Servicing and Car Cleaning is not an easy business to be in, because it’s people intensive and every space is different. We have had our share of goof ups – at Hammer and Mop and Mr. Homecare – and we could be where we stand only because our patrons supported us.
Your frank feedback, patience and constructive criticism has been invaluable. We are humbled to know that you believe in us, and have always given us an opportunity to pull up our socks and be better. Thank you for your love and support.
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